Privacy Policy

Last updated: May 6, 2026

Welcome to Geden.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, disclose, and protect your information when you use Geden, including our mobile applications for Android and iOS, our website, and related products, features, and services (collectively, the “Services”).

When you use the Services, you may provide information during conversations or interactions with your Geden AI companion. We process this information only as described in this Privacy Policy, including to provide personalized, safe, and functional AI conversations and to improve the Services. We may use limited information about visits to our website or app usage to promote and improve our Services, but we do not use or disclose the content of your private conversations for targeted advertising.

Any terms used in this Privacy Policy that are not defined here have the meanings given in our Terms of Service. If you have questions, please contact us at support@geden.ai.

1. Information We Collect

A. Information you provide

Through your use of the Services, you may provide us with the following information:

• Account information: Information you provide when creating or managing an account, such as your email address, password, login credentials, and account settings.
• Profile information: Information you choose to provide, such as your name, display name, gender, preferences, interests, avatar, or other profile details.
• Messages and content: The content of your conversations and interactions with your AI companion, including text, photos, videos, voice messages, prompts, generated content, and other materials you upload or submit. This may include sensitive information you choose to share. By providing such information, you consent to our processing it to provide, personalize, secure, and improve the Services.
• Payment information: When you make a purchase, our third-party payment processors, such as Apple, Google, Stripe, PayPal, or other payment partners, process your payment details. We receive transaction records and purchase status information, but we do not store your full payment card information.
• Communications with us: Information you provide when contacting support, responding to surveys, participating in interviews, promotions, or feedback programs.

B. Information we collect automatically

We may automatically collect information about your device, network, and interactions with the Services, including:

• Device and network data: Operating system, device model, browser type, app version, IP address, device identifiers, advertising identifiers where permitted, language settings, time zone, and approximate location based on IP address or device settings.
• Usage data: Information about how you interact with the Services, such as screens viewed, features used, buttons clicked, pages visited, session duration, purchase flow interactions, and error or crash data.
• Cookies and similar technologies: We may use cookies, local storage, SDKs, pixels, web beacons, and similar technologies to operate the Services, remember preferences, analyze usage, prevent fraud, and support marketing where permitted by law.

2. How We Use Your Information and Legal Bases

We use your information for the following purposes and, where GDPR or similar laws apply, rely on the following legal bases:

• To provide and operate the Services, including account creation, login, AI conversations, content generation, subscriptions, in-app purchases, and customer support. Legal basis: performance of a contract.
• To personalize your experience, including remembering preferences, improving conversation quality, and adapting AI companion interactions. Legal basis: performance of a contract, consent where required, and legitimate interests.
• To improve and develop the Services, including debugging, analytics, performance monitoring, product research, model quality evaluation, and feature optimization. Legal basis: legitimate interests and consent where required.
• To maintain safety, integrity, and security, including fraud prevention, abuse detection, moderation, age-related protections, policy enforcement, and protection of users and the public. Legal basis: legitimate interests, legal obligations, and protection of vital interests where applicable.
• To process payments and manage subscriptions or in-app purchases. Legal basis: performance of a contract and legal obligations.
• To communicate with you, including service notices, support responses, security alerts, product updates, surveys, and marketing communications where permitted. Legal basis: performance of a contract, legitimate interests, and consent where required.
• To comply with legal obligations, enforce our Terms, respond to lawful requests, and protect rights, property, and safety. Legal basis: legal obligations and legitimate interests.

3. How We Share Your Information

We only share your information in limited circumstances:

• Service providers: We share information with vendors and partners who provide services on our behalf, such as cloud hosting, infrastructure, analytics, customer support, moderation, security, payment processing, email delivery, and product operations. These providers are required to protect your information and use it only as instructed.
• Payment and app marketplace partners: If you purchase subscriptions or in-app items through Apple, Google, Stripe, PayPal, or similar partners, those partners process payment and transaction information under their own terms and privacy policies.
• Advertising partners: Where permitted by law, we may share limited non-conversation data, such as device identifiers, browser type, approximate location, attribution data, and general analytics about website or app visits, to measure and improve advertising. We do not share the content of your private conversations for targeted advertising.
• Analytics and product improvement tools: We may use third-party analytics and session tools to understand how users interact with the Services and improve user experience. These tools may collect app interaction data, anonymous or pseudonymous device identifiers, crash reports, load times, and navigation patterns. Where configured, sensitive inputs, passwords, and personal information are masked before transmission.
• Legal requirements and safety: We may disclose information if required by law, legal process, government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Geden, our users, or others.
• Business transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

4. International Data Transfers

Our Services may be operated from Singapore and other locations where we or our service providers process data. If you access Geden from outside these locations, your information may be transferred to and processed in countries where privacy laws may differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or equivalent measures.

5. How We Secure Your Information

We use industry-standard technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, encryption at rest where appropriate, access controls, secure infrastructure, logging, monitoring, and internal data protection procedures.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security. If a data breach occurs, we will notify affected users and relevant authorities where required by applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account data: Retained while your account remains active, unless deletion is requested or required.
• Conversation data: Retained as needed to provide and personalize the Services, and deleted or anonymized after account deletion unless retention is required for safety, legal, fraud prevention, or legitimate business purposes.
• Marketing data: Retained until you withdraw consent, opt out, or the data is no longer needed.
• Transaction data: Retained as required for accounting, tax, fraud prevention, and legal obligations, which may be up to seven years or longer where required by law.
• Analytics data: Retained for a limited period appropriate to the purpose of collection, and deleted or anonymized when no longer needed.

7. Your Rights and Choices

Depending on where you live, including if you are located in the EEA, UK, Switzerland, California, or other jurisdictions with privacy laws, you may have rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information.
• Portability: The right to receive your information in a portable format.
• Restriction: The right to request that we limit certain processing.
• Objection: The right to object to processing based on legitimate interests or direct marketing.
• Withdrawal of consent: The right to withdraw consent at any time, without affecting processing that occurred before withdrawal.
• Appeal or complaint: The right to appeal our decision or lodge a complaint with a data protection authority, where applicable.

You can exercise these rights by contacting us at privacy@geden.ai. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

8. Children and Minors

Our Services are intended only for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we learn that a minor has provided us with personal information, we will take reasonable steps to delete that information and terminate the account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website, in the app, or by other appropriate means. The “Last updated” date indicates when the policy was last revised. Your continued use of the Services after the effective date of an updated policy means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@geden.ai

Privacy requests: privacy@geden.ai

Data Protection Officer: dpo@geden.ai